Re: Porting from Lebara to O2 gone wrong (2024)

Hi, can anyone help me to know where to go from here?

12/8/24 Initiated port from Lebara to O2
13/8 Port took place, partly. By evening, could receive texts and calls on the ported number but not make calls, send texts, or use data.
16/8 Called O2, they said the temporary O2 number was still active and the port hadn't taken place. They filled a new porting form and said it would take place by Monday.
19/8 No change. By evening, could still receive texts and calls but not make calls, send texts, or use data.

Thanks

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@GeraldLatte

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

In response to MI5

Thank you@MI5

I have contacted them on Twitter but they won't verify me until I give them a code that they sent to the temporary number. Given that the port was partially successful, the temporary number no longer exists, which they don't seem to understand.

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@GeraldLatte

It sounds like something you need to pick up the phone and call o2 about, as it could be that Lebara or o2 have done a split port which will need to go back to Lebara to fix, and they can take up to 14days to do so.

Give them a call all the contact details are here

Also, I totally understand where they are coming from as you could be anyone on X trying to get them to do something to your account..

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In response to madasaf1sh

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In response to GeraldLatte

You have really got little option@GeraldLattebut to persevere with O2.

You have a suggestion from@MI5to use social media to contact O2 ; the social media team are based in the UK and have a god reputation for solving problems.👍

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@GeraldLatte

Call again, all numbers in the guide I gave you originally, and see if you can get transferred to the porting team for an update.

It's not unusual for these issues to take a few weeks to resolve.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Thanks for your help everyone. The Twitter team sorted it out.

Or perhaps it was already progressing behind the scenes without me chasing.

Panic over!

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In response to GeraldLatte

@GeraldLattewrote:

Thanks for your help everyone. The Twitter team sorted it out.

Or perhaps it was already progressing behind the scenes without me chasing.

Panic over!

Another win, after a fashion, for the Social Media team,@GeraldLatte- perseverance and perhaps just time for gears to align, we shall never know! Thanks for the update.

Links to O2 Social Media Team here

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Good news@GeraldLatte

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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